We’ve almost halved water use in our manufacturing operations significantly since 2010.

But 99% of our water footprint comes from consumers using our products – and we haven’t yet been able to reduce that amount.

We’re working on it. We’re developing products that use less water to help people save this precious resource.

Opportunities for women

We've achieved gender balance in management globally, with 51% women in managerial roles, up from 38% in 2010.

We’ve empowered 2.34 million women worldwide, supporting them to develop new skills and expand their opportunities.

And we’ve improved safety for women on tea plantations.

Greenhouse gas emissions

We are now operating with 100% renewable grid electricity in our manufacturing operations worldwide.

We’ve achieved a 65% reduction in CO2 emissions from energy in manufacturing since 2008, but around two thirds of our lifecycle emissions come from the energy our consumers use in their homes.

We underestimated how challenging it is to help consumers change their behaviour, but through products and partnerships, we’re working on it.

Fairness in the workplace

We’re making good progress to advance human rights across our business and in our supply chain.

We’re already paying our employees a living wage in most places through our Framework for Fair Compensation.

Inclusive business

We have helped 1.8 million small-scale retailers around the world access initiatives to improve their income since 2010.

Now we're extending our approach to help build their resilience and prepare them for a digital world through partnerships that provide access to credit and insurance.

Waste and packaging

Our waste impact per consumer use has reduced by 32% since 2010. We’ve made good progress in areas we can control, achieving zero waste to landfill across all our factories, and a 96% reduction in waste sent for disposal per tonne of production.

We are making good progress with our commitments to ensure our plastic packaging is reusable, recyclable or compostable by 2025, and to use at least 25% recycled plastic in our packaging by then.

In 2019 we pledged to reduce our use of virgin plastic and collect more plastic than we produce.

Sustainable sourcing

Since 2010 we’ve increased the amount of our agricultural raw materials that are sustainably sourced from 14% to 62% and 88% of our 12 key crops are sustainably sourced.

We’ve made good progress but there is still work to do.

Health and hygiene

We’ve helped more than 1.3 billion people improve their health and hygiene since 2010. That exceeds our original target of 1 billion. But we’re not stopping there.

We’ll keep working to improve lives.


Ten years ago we set out to double the proportion of our portfolio that meets the Highest Nutritional Standards, to 60%. By 2019, we’d reached 56% and we’re on track to reach our target by the end of 2020.

Less sugar, salt, saturated fat and calories – but still great-tasting food.